FAQ Frequently Asked Questions
Customer Service
Yes, we have a team of very knowledgeable staff who will be pleased to help with your
enquiries and provide additional information on any of our products.
We do not currently export outside the UK
Lead times on our bespoke products are provided at the same time of the quote. Our stock products are virtually all held in stock and dispatched either the same or next day that the order is placed on a next day delivery service.
Yes, we can discuss bespoke products over the telephone, but we will usually need to send the quote by email later in the day and quotations are calculated by our production secretary.
Yes, you can collect your order from our warehouse on a pre arranged collection date.
If your order arrived in less than perfect condition you should advise us by email with 24 hours of the day you received it, together with images of the damage and images of the packaging and shippimng label. A replacement will then be sent to you.
Lead times on our bespoke products are provided at the same time of the quote. Our stock products are virtually all held in stock and dispatched either the same or next day that the order is placed on a next day delivery service.
If, for any reason you are not completely satisfied with your order you can return it. You should advise us of your intention to return your order be email within 14 days of the date you received it.
You should then return it in it's original condition and packaging within another 14 days after that.
You will then receive a full refund of the amount you paid including the cost of shipping.
The majority of our range of products are in stock but occasionally
we run out of certain products and a small number of our products are made to order.
There are price breaks available for multiple orders which
can be found in the details of each product. For larger quantities please contact
the office to discuss any additional discounts which may be available.
Our office is open 8.30am to 5.30pm, but orders can be
placed on our website at any time.
Payment Options
We accept a variety of payment methods for your orders,
including all major credit, all major debit cards and PayPal.
We also accept bank transfers and BACS payments. Card and Paypal
payments can be made through our website and card payments can be
made over the telephone. Bank transfers can be made by Pro Forma
invoice or standard invoice.
We offer instant credit accounts to the public sector. Other customers can apply for credit accounts.
Our credit terms are 30 days nett from the invoice date.
The form to apply for a credit account can be found in the Informtaion column at the bottom of the website. This is easy to complete and it can be submitted at the click of a button.
Delivery Of Orders
Usually delivery is made by courier.
Larger order may require pallet delivery.
Delivery of our orders is
on a fixed rate delivery charge. When order amount
reach £150 (exclusive of VAT) delivery is free. Delivery
of bespoke orders depends on the size of the order,
the delivery location and the products ordered.
All our deliveries are shipped plain label without a branded delivery note so your customer will never be aware of the origin of the delivery.
You can submit your own delivery note which will accompany the order if preferred
Yes, you can request a specific delivery date in the comments
section when the order is placed. This will be acknowledged in the order confirmation.
Our cut off time for next day delivery is usually 1.30pm,
but occasionally we can dispatch the same day at later times.
Product Information
Snap Frames
Snap frames are a versatile display
frame solution which are ideal for the display of posters,
literature and graphics. They clip open at the hinged front
profiles which enables fast, easy replacement of the inserts while the frame remains wall mounted.
The vast majority of snap frames are manufactured in durable, lightweight aluminium with a fluted plastic
back panel and am anti glare PVC or PET front poster cover.
They are available in a range of colours, including silver, black, white,
green, blue, yellow, red, polished silver and bespoke colours.
snap frames are available in standard poster sizes, including A0, A1, A2, A3, A4, A5, A6, 20"x30", 40"x40", 40"x60", 1000mmx1400mm,
500mmx700mm, 700mmx1000mm and bespoke sizes.
The front profiles are spring loaded, whick allows them to clip closed and open by hand. The poster cover should then be removed, the graphic put in place and the cover placed on top of the poster. The frame profiles should then be snapped closed which holds the cover and poster in place.
The frame then has the appearance of a standard poster frame.
When the frame profiles are closed approximately 8mm to 10mm of the poster will be hidden behind the closed area. This varies depending on
whether the frame profiles are 25mm, 32mm, 44mm, 15mm or 14mm.
Snap frames usually have pre drilled holes in the rear extrusion,
and they are supplied with fixings, which are screws and plugs.
The frame should be snapped open allowing access to the screw holes.
A spirit level will ensure the frame is fully level and then a pencil
should be used to mark the location of the screw holes. The holes
should then be drilled, plugs inserted and screws should be used to fix the frame securely in place
Snap Frames can be wall mounted
with the use of double sided tape, adhesive strips or Velcro.
This depends on the weight and size of the frame.
For outdoor use waterproof weather resistant snap frames
should be used. They feature a waterproof seal which is located on the inside of
the frame extrusion. This protects your graphic from the elements. In extreme
weather conditions waterproof frames can allow in moisture.
Secure snap frames can be lockable or tamper resistant.
Lockable Snap Frames feature a screw in the front profile (2 screws in larger frames)
which is locked with the use of an allen key. Tamper resistant snap frames require a
lever tool (supplied) to open the frame. The inner lips of the frame profile are shaped
to prevent them being opened by fingers.
Standard paper thickness should be used in snap frames
as graphics thicker than 1mm can cause the frame to splay a little at the corners.
Bespoke snap frames can be manufactured to accept inserts up to 5mm.
Lockable Poster Cases
A lockable poster case is a secure waterproof display
unit with a key lock (2 locks in larger frames), a hinged door
at the front and a secure locking mechanism, designed to display your
posters and keep them waterproof and protect the posters from theft,
vandalism, and weather damage. Lockable poster cases provide robust security.
Lockable poster cases are perfect for
displaying graphics in busy locations where they can be easily seen,
such as restaurants, bars, schools, universities, cinemas, shops and train stations.
The Key lock system prevents people from
tampering with the graphic. Larger case have 2 key locks. They are therefore particularly well protected
from vandalism and theft of posters.
Typically lockable poster cases are used to display menus, posters, advertisements, timetables, information sheets and price lists.
To insert and remove posters the door should be unlocked using the key. The door should then be hinged
open which will allow access to the clips on the back panel. Usually lockable poster cases have
a stay which holds the door open to allow you to replace the graphic.
Yes, lockable poster cases are fully waterproof,
featuring a weatherproof seal which keeps out moisture and also protects the
poster from condensation.
Lockable poster cases are usually wall mounted. They should be situated at
eye level in a busy location. Open the case to provide access to the
screw holes and mark the location of the holes using a pencil. A
spirit level should ideally be used to ensure that the poster case is
fully level. Drill the holes in the marked locations, insert the wall
plugs which are provided and used the provided screws to secure the
case in place.
Lockable poster cases are constructed in durable
aluminium, with robust concealed hinges on the door and a 2mm thick
plastic back panel. The transparent front panel is tough, 2mm
polycarbonate which is shatter ressistant for safety.
Lockable poster cases are available in
standard poster sizes whixch include A0, A1, A2, A3, A4, 20"x30",
30"x40", 40"x60" and bespoke sizes.
Regularly clean the front cover
which keeps the case presentable, avoids the build up of
dirt and provides better visibility. Occasionally clean
the hinges to ensure they do not become encrusted with dirt.
Snap Frame Light Boxes
Snap frame light boxes are front loading
clip frame with LED lighting. It has a hinged profile with snaps
open for easy poser replacement. Snap frame light boxes are perfect
for business use providing illuminated display for posters, price lists,
information sheets and advertisements.
Snap frame light boxes have LED strips that illuminate
internally an acrylic panel. The panel defuses the light evenly over the raer
of the frame, which lights up evenly the inserts when they are are loaded into
the unit. The poster is protected behind a sheet of anti glare PVC.
The poster is loaded and removed by clippinmg open the hinged
front profiles on all 4 sides. The poster cover should then be removed and the graphic inserted
evenly and flatly. It should then be covered with the anti glare PVC cover and clipped closed,
securing the graphiv and anti glare cover in place.
The clip open front profiles enable super fast poster changing while the frame
remains wall mounted, which is very convenient and practical for business use. Illumintaed
graphics are eye catching and draw considerably more attention than regular snap frames.
Light boxes are powered by regular mains power which is run
through a transformer which is either inside or outside the light box. LED
Lighting is energy efficient and uses significantly less power than regular
fluorescent bulbs. This reduces the running costs of the light box considerably.
They can be plugged into the mains or hard wired by a qualified electrician..
Snap frame light boxes are robust and strong.
The are built to withstand considerable wear and tear having high quality
aluminium frames. The LED lights have long life spans and are guaranteed for many hours use.
Snap frame light boxes are available in
a full range of standard A sizes, including A1, A2, A3, A4 and bespoke sizes.
They can be wall mounted, hung or displayed free standing on surfaces.
No, snap frame light boxes are manufactured for indoor use.
Snap Frame A Boards
A snap frame A board, otherwise known as a sandwich
A board or A frame, is a double sided
freestanding sign board with snap frame profiles which allow easy
poster replacement without requiring tools or the removal of the
board from its location. They are ideal for business promotions,
advertising and products launches.
Yes, snap frame A boards have waterproof seals
making them suitable for indoor or outdoor use.
yes, our snap frame a boards feature
rounded corners to prevent members of the public injuring themselves on
sharp edges. Plastic feet prevent them from slipping.
Yes, our snap frame A boards are light and easy to
transport. They fold closed for easy storage. They also feature central struts
to secure them open when they are being displayed.
They have hinged aluminium frames,
strong galvanised steel back panels with robust aluminium legs
and plastic feet. They have rounded chrome effect corners and
spring loaded snap frame edges, providing a durrable and stylish display solution.
Snap frame A boards have anti
grade UV grade PVC poster covers..
Sometimes snap frame A boards are
referred to as snadwich boards or A frames.
They are available in A2, A1, A0, 20" x 30" and 30" x 40".
Water Based Forecourt Signs
Water based forecourt signs are double sided signs
which are stabalised with a liquid fillable base. They are ideal for external
advertising and promotions. They are stable and durable and their plastic
base becomes especially heavy and robust when filled with liquids or sand.
The capacity varies depending on the model, but it is
usually between 15 litres and 35 litres. it is preferable to fill the base to
provide the most stability.
When filled to capacity most models can withstand wind
speeds of up to 35 mph. In these situations they will flex heavily in the wind
due to the springs which connect the signboard to the base. They can enhance their
visibility to pedestrians and passers by.
Yes, water based forecourt signs are
particularly waterproof with weather resistant seals in the
signboard and PVC poster covers.
The majority of water based sign models incorporate a snap
frame poster system, enabling the fast and easy replacement of your graphic. The 4
sides of the sign board clip open allowing the removal and replacement of your
posters and the graphic cover.
They feature wheels on one side of the base so they lean
and drag very easily being pulled by a handle. This makes water based signs very
portable even when filled with liquid or sand.
Bespoke and Custom Manufacturing
We manufacture custom and bespoke Lockable poster cases,
snap frames, light boxes and poster frames. Our production facility is UK based
using state of the art materials building highest quality products to your exact
specifications.
The lead times vary depending on our workload
at the time of the order. Usually lead times are between 5 and 10 days,
and this is advised at the time of the order. For specialised orders,
lead times may be longer, but again this will be advised before the
production commences.
Yes, we manufacture lockable snap frames,
locking poster case and secure light boxes.
Yes, we develop waterproof snap frames,
and our lockable poster cases are fully waterproof and we also
supply bespoke exterior light boxes?
There is a form on the bespoke information page
which is easy to complete and can be submitted with a single click. Otherwise
our office can be called and the details can be given to one of our knowledgeable
staff members.
The maximum size varies between products.
This can be advised by our production team when quotes are requested.
Our bespoke range can be manufactured in virtually
any colour. We require a RAL code to powder coat your order to the correct shade.