Privacy Policy

Snap Frames Warehouse only collects and retains your data only for as long as it is necessary to retain it. It is necessary to store your contact details so that we can provide the required service to you, and It is necessary to share your contact details with a very limited number of other organisations such as our couriers to allow them to make the delivery of your order or contact you by email or telephone in the process of making that delivery, or our accountants who require relevant information in the preparation of our accounts. In those cases we are extremely careful about how we transfer the data to the recipient. We do not store any of your sensitive data, such as debit or credit card details. These are required each time you order.

Payment

We accept payment by all major credit and debit cards, including Visa, Mastercard and Solo Debit cards using a Paypal payment platform. If you have a Paypal account, we take payment directly by Paypal. Paypal provides one of the greatest online levels of security and automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches the PayPal site, it resides on their server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers. We do not hold any customer payment details as these are managed by fully insured third parties in secure environments approved by all of the major credit card companies.

Your Data

We might use the data you provide to us with to advise you about our services or keep you updated on amendments to our range or special offers. If you submit a review to us we will retain your contact details. Examples of the data we may retain are your name, address, telephone number and email address. This is stored on our website and in backups. We have a legal obligation to retain such data so that we comply with taxations and other laws.

The General Data Protection Regulations (GDPR), which allows us to lawfully use your data on grounds of legitimate interest, rather than specific consent. Sometimes we may need to contact you in the process of providing a service to you. This would be for reasons such as discussing your order with you or advising you of any aspect of your order or potential order.

Occasionally we may send you direct communications or marketing information after you have placed an order or requested a quotation. In these situations we may combine your personal information with your purchase history so that we can make any communication with you relevant to you. If you do receive any marketing and you would prefer to opt out of receiving any more please email us at info@snapframeswarehouse.co.uk advising us of your wishes and it will take effect immediately.

For legitimate interests ICO guidelines states a business may process your data without specific consent only when there is a relevant and appropriate relationship which has been established between a business and the individual. We are fully transparent about the data we hold, how we use it, who we share it with such as our couriers or delivery companies and our accountants as previously detailed in this privacy policy. If you wish to access the date we hold on you please contact us at info@snapframeswarehouse and we will be please to provide it. In such a situation we will require proof of your identity.

We take all the appropriate measures to stringently protect your data against any kind of unauthorised access. We limit what we collect and retain only absolutely essential data for the efficient and reliable operation of our business service. Only fully authorised staff can access your personal data and we only share data with essential third parties in order to perform legal, accounting or operational responsibilities.

Cookies

We use cookies to enable our website to correctly function and the improve the user experience. Cookies are text files which are stored in your browser and retain necessary information. The sort of information that cookies hold is the contents of your basket to improve your shopping experience. Cookies are used to improve your experience when viewing our website and shopping on it. Our cookies do not hold any personally identifiable information.