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Terms & Conditions

  • 1. DEFINITIONS

  • Snap Frames Warehouse is a trading name of DJ Lewis (UK) Ltd. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DJ Lewis (UK) Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

  • The term DJ Lewis (UK) Ltd or ‘us’ or ‘we’ or 'our' or 'the seller' or 'the company' refers to DJ Lewis (UK) Ltd trading as Snap Frames Warehouse which is the owner of the website whose registered office is 179 Park Lane, Poynton, Stockport, England, SK12 1RH. Our company registration number is 7651226, England. The term ‘you' and 'your' and 'the buyer' and 'the customer' refers to the user or viewer of our website or the customer which placed order(s) by purchase order or direct order.

  • The use of, and purchase of goods through this website or by direct order to us is subject to the following terms of use:

  • 2. CONDITIONS

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Any order by the customer constitutes an offer by the customer to purchase the goods in accordance with these terms and conditions.

  • Your privacy is very important to us, and we recognise the importance of protecting the privacy and all information that is provided by visitors to our website. Your personal information will be stored in a secure environment, and customer information that is no longer required will be deleted from our server.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements, and products purchased are used correctly and for the reason that they were intended.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • By purchasing products from this website you may receive occasional promotions by email

  • 3. ORDERING

  • All orders for Goods shall be deemed to be an offer by the customer to purchase goods pursuant to these Terms and Conditions and are subject to acceptance by the company. The company may choose not to accept an order for any reason.

  • Ordering through our website requires the customer to add the product(s) to the basket in the desired quantity, by clicking 'add to basket' and following the instructions on screen to proceed through the checkout process, supplying the appropriate details as requested. A confirmation email will be sent to the customer on the completion of the order.

  • Orders on account should be placed by the submission of a purchase order by the customer to us either by email or post. The purchase order should include a PO number, a delivery and invoicing address and details of the product(s) the customer wishes to purchase, including the part reference.

  • The indication of whether products are in stock is shown on the page of each individual product and is usually correct, and the company endeavours to display accurate information on the website. However discrepancies can occur due to the continual cycle of incoming and outgoing stock and updating delays. If the ordered goods are not available we will advise you of this and you will be given the option of ordering an alternative product or cancelling the order and receiving a full refund

  • Bespoke products are manufactured to the customer's specifications. It is the responsibility of the customer to ensure that the specifications are correct and accords to their specific requirements when the invoice is received, and notify us of any any corrections prior to us starting the manufacturing process.

  • Quotations for bespoke or bulk orders issued by the company are valid for 30 days from the date of its issue. Each order for bespoke or bulk goods by The customer from the company shall be deemed to be an offer by the customer to buy Goods subject to these conditions.

  • When products are manufactured to order, an estimated delivery date will be available when the order is placed which will be the duration of the manufacturing process. Delivery dates provided by the company are calculated estimates and occasionally are subject to change for reasons beyond our control. The company will make every effort to meet the dates, but no liability will attach to the company for any delays or loss from failure to meet them. The delivery date is not of the essence of the contract.

  • In the event that the customer wishes to cancel a bespoke order after the order has been received, processed and put in progress, the order will still be chargable if production has begun, or materials have been purchased for the job.

  • When sizes are provided for a bespoke order this will always be accepted to be the poster size. If the sizes refer to any other aspect of the product, such as the external frame size or the visible size this must be stated at the time the order is placed

  • If products purchased from the company are used for purposes other than those for which they were intended, incorrectly or improperly installed it is the responsibility of the customer and any damage, injury or expenses incurred as a result of this, or improper handling are solely the responsibility of the customer and their representatives.

  • In the event that orders are successfully delivered to the customer and the customer subsequently causes damage to the product(s) by misuse, mishandling, by making use of the products for purposes other than those for which they were intended, incorrect or improper installation, assembly or storage any claims against the company will not be valid.

  • 4. DELIVERY OF ORDERS

  • The company uses national carriers for the delivery of orders. Orders are normally delivered during the working day from Monday to Friday usually between 8.30 am and 6.00 pm. Saturday delivery may be arranged by request but will incur extra charges. Pre 10.30am and pre 12 noon deliveries can also be arranged, but this may incur extra charges

  • Deliveries are sent plain or white label unless the customer requests otherwise. I required, customers may suppy a branded delivey note which will be attached to the shipment.

  • Customers should inspect their orders when they are received to ensure that they have not arrived damaged. In the event that orders are damaged in transit, the damages should be reported to us by email, with accompanying photographs of the damage within two working days of the receipt of the order. No liability in respect of Goods lost or damaged in transit will attach to the company unless the customer notifies the company as directed in this paragraph. Qualifying claims for damaged products will result in replacement(s) being sent by the company. Damaged orders are usually, but not always collected by the company.

  • Orders will usually be delivered the following working day if received before 1pm. Orders for quantities that amount to pallet deliveries should be placed before 12 noon for next day delivery. This relates to Monday, Tuesday, Wednesday, Thursday and Fridays. In the event that a product is out of stock, delivery will be made as soon as the new stock arrives, and the customer will be informed of the delay and given the options to wait for new stock to arrive, choose alternative products(s) or cancel the order for a full refund.

  • 5. RETURNS

  • If you wish to cancel and return your order, or part of it, we should be notified of your intentions up to a maximum of 14 days after the delivery of your order to your receiving address. The notification from you to us of your intention to return the product(s) should be made by email. or recorded post. You should ensure that you have received an acknowledgment of your email and returns reference from us after you have sent the notification of your intentions

  • The returns reference should be quoted in any subsequent correspondence relating to the return. The product(s) which are being returned must then be received by us up to a maximum of 14 days after the date which we have been notified of your wish to return the products. The returned products must be received by us in their original condition and packaging. For products that are returned to us in a condition that is considered to make them unsaleable there will be no entitlement to a refund of the payment.

  • The cost of returning the goods is the responsibility of the customer. Returns should be sent us at a receiving address which will be advised in the acknowledgement email.

  • The payment made for the order including the original shipping cost if applicable will be refunded by us up to a maximum of 7 days after the order has been successfully returned. If you obtained a shipping or quantity discount the balance may be charged when returning goods.

  • Bespoke, Made To Order, customised goods or export orders are non refundable unless they are faulty or arrive damaged. In these circumstances we should be advised of the problem by email within two working days.

  • The company cannot accept returns of products which have been subjected to incorrect or improper installation, assembly or storage, or used for purposes other than their intended or stated use.

  • 6. RIGHTS OF SELLER

  • The company reserves the right to periodically update the prices on the website, which cannot be guaranteed for any period of time. The company will ensure that prices are correct at the time the customer places an order, and will abide by these prices.

  • The company reserves the right to withdraw any goods from the website at any time, but will honour any orders placed prior to the products being withdrawn.

  • The company is continually improving and modifying its product range and reserves the right to vary the specifications of a product or service without prior notice.

  • The company shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the customer at the time of making a purchase.

  • Lead times are provided when bespoke orders are placed and the company makes every effort to adhere to them. In the event where unavoidable delays which are beyond the company's control prevent the company from delivering the completed on or before the due date the customer is still liable to pay for the bespoke order in full.

  • 7. FORCE MAJEURE

  • The company shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the company shall be entitled to a reasonable extension of its obligations.

  • 8. RETENTION OF TITLE

  • All goods sold by the company will remain the property of the company and title for them shall not pass to the customer until they have been paid for in full. The goods shall be the sole responsibility of the customer from the time at which they are delivered to the appointed delivery address.