Returns Policy

Snap Frames Warehouse wants you to be fully satisfied with your order. If for any reason you wish to return you order or part of it, or exchange it for a different product you have a total of 28 days in which to return it to us. We should be notified of your intentions to return the order not later than 14 after the order has been delivered to your address. The notification from you to us of your intention to return the product(s) should be made by email. or recorded post. Please ensure that you have received an acknowledgment and returns reference from us when you have sent the notification. The returns reference must be quoted in any subsequent correspondence relating to the return.

The product(s) which are being returned must then be received by us up to a maximum of 14 days after the date that we have been notified of your wish to return the products. The returned products should be received by us in their original condition and packaging. The cost of returning the goods is the responsibility of the customer.

Returns should be sent to our warehouse (the full address will be provided), Bespoke, made To Order or customised goods are non refundable unless they are faulty or arrive damaged. The returns reference should be clearly marked on the packaging or in any accompanying paperwork

Refunds will be made by us up to a maximum of 1 day after the order has been successfully returned. If you obtained a shipping or quantity discount the balance may be charged when returning goods. The cost of shipping returns is the responsibility of the customer