Terms & Conditions

Welcome to the website of Snap fames Warehouse. Snap Frames Warehouse is a trading name of DJ Lewis (UK) Ltd.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DJ Lewis (UK) Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term DJ Lewis (UK) Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Snap Frames House, Park Road, Buxton SK17 6SN. Our company registration number is 7651226, England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
  • By purchasing products from this website you may receive occasional promotions by email
  • We use national carriers for the delivery of our orders. Please check your order prior to signing for it and If your product is damaged in transit, please do not sign for it .and kindly ask the delivery driver to return it as being Damaged in Transit. It is with regret that we cannot be held responsible if a delivery is signed for as received in good condition subsequently to have it reported as damaged in transit. In the event that parcels are signed for as being perfect and on opening the parcel it is found to have been damaged in transit but this was not visible through the packaging, please ensure that the damage is reported within 48 hours as otherwise our couriers will not compensate and we cannot be held responsible or offer refunds. In the event that packaged goods have been damaged prior to packing the damage should be reported within 48 hours of their receipt. In these circumstances the products should not be used and we will arrange immediate replacement. Goods will be delivered during the working day Monday to Friday between 8.30 am and 6.00 pm. Saturday delivery can be arranged by request but will incur extra charges. Pre-9am, pre-10am and pre-12 noon deliveries can also be arranged, but these will also incure extra charges
  • Orders will be delivered the following day if received before 1pm.  This relates to Monday, Tuesday, Wednesday, Thursday and Fridays. In the event that a product is out of stock we will normally manufacture it and on these occasions delivery can be up to four days after the order is received.
  • Orders may be returned for a full refund.  We should be notified up to 14 days after the order has been delivered if the customer wishes to return their order. Notification should be by email or recorded post. The goods must be received by us up to 14 days after we have been notified and the goods must be in their original condition and packaging. The cost of returning goods is the responsibility of the customer.
  • Please note that where we have produced bespoke or customised goods, unless these are faulty they are non refundable.
  • All goods sold by the Company shall remain the property of the Company until the payment of the price in full. The goods shall be the sole responsibilty of the customer from the time at which they are delivered to the appointed delivery address.
  • Thank you for using our services and we will endeavour to ensure that you receive excellent customer service.